Frequently Asked Questions
Find answers to common questions about our products and services.
General
What types of machinery does DFmechanical manufacture?+
DFmechanical specializes in three main product lines: mini excavators (1-3.5 ton class), skid steer loaders, and professional mobile mowers. All products are designed for B2B distribution, OEM partnerships, and direct fleet purchases.
Do you offer OEM/ODM services?+
Yes, we provide comprehensive OEM and ODM services. We can customize branding, colors, specifications, and packaging to meet your market requirements. Our MOQ for OEM orders is typically 5-10 units depending on the product.
What certifications do your products have?+
Our products carry CE certification for European markets and EPA certification for North American markets. Additional certifications can be arranged based on target market requirements.
Ordering & Pricing
What is the minimum order quantity (MOQ)?+
Our standard MOQ is 1 unit for most products. For OEM/custom orders, the MOQ is typically 5-10 units. We offer volume discounts for larger orders.
How do I get a price quote?+
Simply visit our Contact page or email info@dfmechanical.com with your requirements. We typically respond within 24 hours with a detailed quotation including product specifications, pricing, and shipping options.
What payment methods do you accept?+
We accept T/T (bank transfer), L/C (letter of credit), and Western Union. For regular customers, we offer flexible payment terms including 30% deposit with balance before shipment.
Shipping & Delivery
What are the shipping options?+
We offer both FOB and CIF shipping terms. Products can be shipped via sea freight (most economical), air freight (faster), or land transportation. We work with major international freight forwarders.
What is the typical lead time?+
Standard products ship within 15-25 days after order confirmation. Customized OEM orders may require 30-45 days. Lead times may vary based on order volume and current production schedule.
Do you provide after-sales support?+
Yes, we provide comprehensive after-sales support including technical documentation, spare parts supply, video guidance for maintenance, and remote troubleshooting assistance.
Technical
Can I get replacement parts?+
Yes, we maintain a complete inventory of spare parts for all our products. Parts can be ordered directly through our sales team. We recommend keeping critical wear parts in stock for quick replacement.
Do you provide training for equipment operation?+
We provide detailed operation manuals with each machine. For large orders, we can arrange on-site training or video training sessions. Our technical team is also available for remote support.
What warranty do you offer?+
All our products come with a standard 12-month warranty from the date of delivery. Extended warranty options are available for purchase. The warranty covers manufacturing defects and component failures under normal use.